PRIVACY POLICY

1. INFORMATION WE COLLECT

We collect personal information only to the extent necessary to provide our services, process event registrations, and communicate with our community. The categories of information we may collect include:

2. HOW WE USE YOUR INFORMATION

We use the personal information we collect for the following purposes, each of which has a clear and legitimate basis:

• →To respond to inquiries: When you contact us through our website, we use your name and email to respond to your message in a timely and professional manner.
• →To send event communications: If you subscribe to our newsletter or join the 4WARD Family, we will send you updates about upcoming events, ticket releases, and exclusive offers. You may unsubscribe at any time.
• →To improve our website: Aggregate, anonymized analytics data helps us understand how visitors use our site so we can improve navigation, content, and user experience.
• →To comply with legal obligations: We may use or disclose your information where required by law, court order, or governmental authority.
• →To protect our rights: We may use your information to detect, prevent, or address fraud, security breaches, or violations of our Terms of Service.

3. DISCLOSURE OF YOUR INFORMATION

We do not sell, rent, or trade your personal information to any third party for commercial purposes. We may share your information only in the following limited circumstances:

• →Service Providers: We use Formspree to process form submissions and may use email marketing platforms such as Mailchimp to manage our mailing list. These providers are contractually obligated to protect your data and may not use it for any purpose other than providing services to us.
• →Ticketing Platform: Ticket sales are handled by TicketGateway. By purchasing a ticket, you also agree to TicketGateway's privacy policy.
• →Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).
• →Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred as part of that transaction. We will notify you of any such change via email or prominent notice on our website.

4. DATA RETENTION

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable law. Contact form submissions are retained for a period of twelve (12) months. Newsletter subscriber data is retained until you unsubscribe. You may request deletion of your data at any time by contacting us at [email protected].

5. YOUR RIGHTS UNDER PIPEDA

As a resident of Canada, you have the following rights with respect to your personal information held by 4WARD FTP Entertainment:

To exercise any of these rights, please contact our Privacy Officer at [email protected]. We will respond to all requests within thirty (30) days.

6. COOKIES AND TRACKING TECHNOLOGIES

Our website uses minimal, privacy-respecting analytics to understand aggregate visitor behaviour. We do not use advertising cookies, cross-site tracking pixels, or third-party behavioural profiling tools. You may configure your browser to refuse cookies; however, doing so may affect the functionality of certain features on our site.

7. SECURITY

We implement industry-standard technical and organizational measures to protect your personal information against unauthorized access, disclosure, alteration, or destruction. These measures include HTTPS encryption for all data in transit, Content Security Policy headers, anti-bot form protections, and access controls on our administrative systems. While we take every reasonable precaution, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

8. THIRD-PARTY LINKS

Our website contains links to third-party platforms including TicketGateway, Facebook, Instagram, TikTok, and X (Twitter). These platforms operate under their own privacy policies, which we encourage you to review. 4WARD FTP Entertainment is not responsible for the privacy practices of any third-party website or service.

9. CHILDREN'S PRIVACY

Our events are intended for individuals who are 19 years of age or older, as required by the venue's age policy. Our website is not directed at children under the age of 13, and we do not knowingly collect personal information from minors. If we become aware that we have inadvertently collected information from a child under 13, we will delete it promptly.

10. CHANGES TO THIS POLICY

We reserve the right to update this Privacy Policy at any time. Any changes will be posted on this page with a revised effective date. We encourage you to review this policy periodically. Your continued use of our website following the posting of changes constitutes your acceptance of the updated policy.